FAQs
Does Shark offer free shipping?
Shark offers free shipping on select purchases only. Items eligible for free shipping will show a free shipping badge/icon. Otherwise, shipping costs will be shown at the checkout. These differ from order to order, so be sure to check what you're paying before you order.
Can I get a Shark student discount?
Students can save 15% on Shark products by verifying their student status with a Student Bean account. The Shark student discount is not applicable on accessories, bundles, or discounted models, but can help you save on a range of vacuum models. You'll find more details on the Shark website.
Does Shark offer a warranty on its products?
Shark offers a variety of warranties based on the product you purchase. Warranties range from 1-year to 5-year. You can read about all of Shark's warranties via the Shark website.
What's Shark's return policy?
Shark offers a 90-day money-back guarantee. The company will refund the purchase price, but not provide a product exchange. If you aren't satisfied with your purchase, you may exercise the 90-day money back guarantee.
How do I contact Shark?
If you need to get in touch with Shark, you can read their team via live chat Mon to Fri between 9am – 9pm and Saturday between 9am – 6pm EST. You can also call their customer service number at 1-855-427-5127.
Hints and tips
Save with Shark bundles: Shark offers a variety of bundles direct on its website. Oftentimes, these bundles will be up to $450 off. Make sure to check out the Shark special offers page before making any purchases.
Refer a friend to Shark: If you know someone who'd like Shark products, you can send them a referral link and when they use it to buy a Shark product, you'll both be sent a $20 discount code that you can use on your next purchase of $100 or more.
Sign up for Shark e-mails: When you sign up to receive Shark promotions, you'll get a 10% discount on your first purchase. Just enter your email address and that's it.
How to use Shark promo codes
1. Choose a Shark promo code you want to use and click "Get Code" to reveal it.
2. Copy this code to your clipboard for later, then head over to the Shark website.
3. Start adding the items you're after to your cart and then click the view shopping cart option when you're ready to buy.
4. Above the total price, you'll find a text field labeled "Enter promo code."
5. Manually type your Shark coupon code, click "Apply."
6. Your order total will change to reflect your discount, and you can proceed through the checkout as normal to place your order.
How we source coupon codes
The coupons you’ll find on Tom’s Guide have been sourced by our dedicated coupons team, who use the web, our relationships with retailers, & our affiliate networks to find the latest codes. The offers on each coupon page are updated every few days to ensure we feature the freshest ways to save, and our commercial team (based in London) also sources exclusive codes and sales info directly from some of the biggest retailers around.
How we test coupon codes
All the coupon codes we list on our pages have been tested by our deals & offers teams to check they work as intended before they’ve been uploaded. You’ll find a wide range of coupons on Tom’s Guide, including free shipping offers, student discounts, and savings on various kinds of products.
To ensure that all listed codes are available to use, we don’t include any one-time use or user-specific coupons. We also provide as much information as we can to keep things as clear as possible - any expiry dates or terms & conditions will be listed alongside the code. Look for the ‘Terms & Conditions’ text - you’ll be able to click this to expand this section for more details.
What to do if a coupon code doesn’t work
We take care to only list tried & tested coupons on our pages, so all codes should be active and confer the listed discount or deal. However, although we keep up to date with expiry dates and any terms & conditions, sometimes retailers change these before we can update our pages.
Should a coupon fail to work as expected, check you meet any listed requirements. These can include minimum spends, multibuy offers, or product-specific promotions (i.e. 10% off selected tablets). You can view all associated requirements by clicking “View terms and conditions” below your code.
If this does not solve your issue, you can contact our customer service team by emailing coupons.tomsguide@futurenet.com. Make sure to let us know which coupon you were trying to use and which page this was listed on, and we’ll be in touch to help as soon as possible.
How we make money
Tom’s Guide makes money from coupons through a commission-based model. We have agreements in place with each retailer on our site - for every purchase made using one of our coupons or deals, we earn a small percentage of the order total back in commission.
Thanks to this model, we can save our customers money without charging them a thing. You won’t pay a penny to get the discounts listed on our pages, so whichever code or deal you choose, you’ll get exactly what it says on the tin.
If you're looking for more information on Tom's Guide coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
